Privacy Statement

1. Introduction

Welcome to www.semplor.com. We respect your privacy and are committed to protecting your personal data. This statement of privacy applies to the Semplor website and governs data collection and usage.

Additionally, this Privacy Statement has been updated to ensure our compliance with the General Data Protection Regulations (“GDPR”) of 2018. This revised policy aims to clarify the methods by which we collect and process your personally identifiable information, our responsibilities, and your rights under the GDPR, where relevant.

2. Controller

Semplor acts as the controller and is accountable for your personally identifiable information (referred to collectively as “Semplor”, “we”, “us”, or “our” in this Privacy Statement).

3. Collection of your personal data

Semplor may collect, use and store only these kinds of personal identifiable data:

• Identity Data: first name and last name
• Contact Data: phone number, email address, associated company data (see Company Data), address and job title
• Company Data: company name, billing address, delivery address, industry field, website and VAT number
• Purchase Data: includes details about products and services you have purchased from us.
• Technical Data: IP address, login data, browser type, time zone, operating system and platform.
• Profile Data: purchases made by you, cookie preferences and form responses.
• Usage Data: includes information about how you use our website.
• Marketing and Communications Data: includes your preferences in receiving marketing from us
• Aggregated Data: We may gather, utilize, and distribute Aggregated Data such as statistical or demographic information for any purpose. Although this Aggregated Data can be derived from your personal data, it isn’t recognized as personally identifiable data under the GDPR or other laws because it doesn’t directly or indirectly disclose your identity. For instance, we might aggregate your Usage Data to determine the percentage of users engaging with a specific feature on our website. Nevertheless, if Aggregated Data is merged or connected with your personal data in a way that could directly or indirectly identify you, we treat the resulting combined data as personal data, which will be handled in accordance with this Privacy Statement.

Our methods of collecting data about you are:

• Direct interactions: Via phone, post, email or filling in our forms.
• Interact with us at conferences, seminars, demos or meetings.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy.
• Third parties or publicly available sources. We may receive personally identifiable data about you from various third parties and public sources.

We collect and process personal data to identify potential leads and build our customer base. This data may come from direct interactions, third-party lead providers, and publicly available sources. 

4. Use of personal information

We will only use your personally identifiable data as permitted by law. Typically, we use your personally identifiable data under these circumstances:

• Providing quotations and invoices.
• When it is necessary for our legitimate interests (or those of a third party) and when these interests are not overridden by your interests and fundamental rights.
• If we need to comply with a legal or regulatory obligation.

5. Purpose for which we will use your personal data

6. Disclosure of you personal data

We may have to share your personal data with external third parties for purposes set in the table above. External third parties are:

• Distributor partners

Semplor does not sell, rent or lease its customer lists to third parties.

7. Your legal rights

You have the right to:

Request access to your personally identifiable data (commonly known as a “data subject access request”). This enables you to receive a copy of the personally identifiable data we hold about you and to check that we are lawfully processing it.

Request correction of the personally identifiable data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personally identifiable data. This enables you to ask us to delete or remove personally identifiable data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personally identifiable data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personally identifiable data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personally identifiable data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personally identifiable data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.

Request restriction of processing of your personally identifiable data. This enables you to ask us to suspend the processing of your personally identifiable data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personally identifiable data to you or to a third party. We will provide to you, or a third party you have chosen, your personally identifiable data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personally identifiable data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

8. Use of Cookies

The Semplor Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Semplor pages, or register with Semplor site or services, a cookie helps Semplor to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Semplor Web site, the information you previously provided can be retrieved, so you can easily use the Semplor features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Semplor services or Web sites you visit.

9. Opting Out of Targeted Ads

You can opt out of receiving targeted advertisements by adjusting your cookie settings or using industry opt-out tools such as those provided by the Network Advertising Initiative and the Digital Advertising Alliance. Additionally, you can manage your ad preferences directly through the platforms where you see the ads (e.g., social media sites).